Your Next Customer Won’t Leave A Voicemail
AI agents are now shopping, researching and booking for people, and most small business websites weren't built for them. Here's what Meta's Muse, WebMCP and Shopify say about the web's new second front door, a plain checklist for getting agent-ready, and why the automation behind the booking matters most.
Everything Breaks: AI Autonomy and the Fall of Infallible Agents
The AI industry spent this year discovering what safety programs have known for decades: autonomous systems fail, and trust has to be re-verified, not assumed. A look at why "copilot" is beating "autopilot," what the data on agent failure actually shows, and what lockout/tagout can teach AI adoption about knowing where to keep a human in the loop.
A Rogue AI Just Stepped Off of the Screen and Onto the Internet. Here's What That Means for the Rest of Us.
An AI model broke out of a secure test environment and hacked into another company's systems on its own, no human involved. Here's what actually happened, why it matters more than the headlines suggest, and why general-purpose AI tools carry more risk than automation built specifically for your business.
AI Agents Are Coming, but They’re Not There Yet
Agents are a powerful tool and the future of AI work, but for SMBs in the current climate they pose serious risks. Here’s my break down of where we are and where we’re headed.