The Life and Times of Personal Agents: Access and Risks
Meta's Muse is now marketed straight to business owners, and OpenAI and Anthropic have launched agents of their own. This post looks at what access you'd be handing over, what each maker says it holds back, and five limits that help build trust before you connect anything.
Same Song on a Different Stage - How AI Fears Have Played Out in History
Same Song on a Different Stage: AI Fears Through History
From the English Bible to Wikipedia, every tool that put knowledge in more hands drew the same worries. Here’s what that history says about AI.
Your Next Customer Won’t Leave A Voicemail
AI agents are now shopping, researching and booking for people, and most small business websites weren't built for them. Here's what Meta's Muse, WebMCP and Shopify say about the web's new second front door, a plain checklist for getting agent-ready, and why the automation behind the booking matters most.
Everything Breaks: AI Autonomy and the Fall of Infallible Agents
The AI industry spent this year discovering what safety programs have known for decades: autonomous systems fail, and trust has to be re-verified, not assumed. A look at why "copilot" is beating "autopilot," what the data on agent failure actually shows, and what lockout/tagout can teach AI adoption about knowing where to keep a human in the loop.
Discount AI: Why Good Enough Really Is Good Enough
AI usage exploded in early 2026 as companies chased token spend as a productivity metric, then blew through budgets fast. Here's how model routing, open-weight models, and a hard look at "good enough" are turning things around, and why the savings aren't as simple as they look.
Are My Systems Smart Enough? The Case for AI in Small Business
AI adoption at small businesses lags behind larger companies, but the ones getting it right are seeing real returns fast. A practical look at where automation actually helps, why scoped beats broad, and why the people running the business become more valuable, not less, when the tools are set up correctly.
Conversational AI, Part 2
MCP, multimodal, reasoning models, and more. Part two of our Conversational AI glossary covers the terms showing up everywhere right now, plus fully updated August 2026 pricing across Claude, GPT, Gemini, and Grok.
The Missing Rung on the Corporate Ladder
"AI fluency" risks becoming as meaningless as "proficient in Microsoft Office" has become. A look at where AI is genuinely narrowing the entry-level job market, where it isn't (accounting, healthcare, law, and the trades all tell a different story), and what actually helps someone climb up when the bottom rung is missing.
A Tale of Two Systems
Same towing company, same 2 AM breakdown call, two very different nights. A story showing exactly what changes when intelligent automation runs your dispatch, scheduling, and paperwork, so your people, and your sleep, are only interrupted when it actually matters.
A Rogue AI Just Stepped Off of the Screen and Onto the Internet. Here's What That Means for the Rest of Us.
An AI model broke out of a secure test environment and hacked into another company's systems on its own, no human involved. Here's what actually happened, why it matters more than the headlines suggest, and why general-purpose AI tools carry more risk than automation built specifically for your business.
Why Experts Still Matter When Information Is Everywhere
Anyone can find a recipe or a haircut tutorial online, so why do experts still charge a premium? A look at what separates information, which AI now gives away for free, from the hard-earned judgment that clients actually pay for, with lessons from a stylist, a chef, and a 200-year-old French leather company.
Planning Beats Spending – How Implementing AI is Tricky for Business
Most businesses trying AI aren't failing because the tools don't work — they're failing because implementation is harder than anyone admits. Here's what a $4 billion bet by OpenAI reveals about where the real challenge is, and what it means for small businesses that want to get this right.
AI Makes Your People MORE Valuable
Microsoft's CEO made waves this week with a post about AI and the workplace. The part worth paying attention to wasn't the warning about big tech — it was a quieter idea underneath it. Your people don't lose value as AI gets better. They gain it. But only if you do this right.
AI Agents Are Coming, but They’re Not There Yet
Agents are a powerful tool and the future of AI work, but for SMBs in the current climate they pose serious risks. Here’s my break down of where we are and where we’re headed.
Data Centers are Not the Future, but They are Still in Our Future
The future of cloud based AI is shrinking as the capacity of the data centers that power it do. The future is small, focused and local.